FOI reply Attorney Generals department

UNCLASSIFIED

Dear Fiona

I refer to your FOI request of 27 February 2013.  In this most recent request, you requested the following:

·         A copy of the Attorney General’s Department service charter and complaint-handling policy

·         Statistics on complaints made to the AGD in the past 2 financial years.

Decision

I am authorised to make decisions in relation to this matter on behalf of this Department.  I am therefore releasing to you copies of the Department’s service charter and complaint handling policy.  I can also provide the following information regarding complaints made to the Department in the past two financial years.

The 2010/2011 annual report identified 11 complaints against the Department in 2010/11.  The complaint statistics for 2011/12 are approximately a dozen (but this does not include complaints made directly to the marriage celebrants’ inbox or the disaster assistance inbox etc.

Finally, with regard to the complaints of Mr Mircevki against Mr Paul Pattison, I am aware of two complaints made by Mr Mircevki to the Attorney-General but these complaints were made to the Office of the Attorney-General and not the Attorney-General’s Department.  While these two agencies may be confused, under the FOI Act, they are two totally separate agencies and your request was for complaints made to the Attorney-General.

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From: fionabrown01@hotmail.com
To: andra.eisenberg@ag.gov.au
CC: malcolm.bennett@ag.gov.au; quentin.o'keefe@ag.gov.au; adam.jones@ag.gov.au
Subject: RE: FOI inquiry [SEC=UNCLASSIFIED]
Date: Wed, 27 Feb 2013 18:56:28 +1100

Hi Andra,

Thank you for your response to my FOI.

Please can you send me a copy of the Attorney Generals service charter and associated complaint-handling policy  and a copy of the Attorney General investigation policy and standards related to this policy.

 I am now aware that the Attorney Generals Department   have obviously attempted to cover-up and protect  evidence of systemic corrupt conduct at the Insolvency Trustee Service Australia. 

I  do realize  Attorney Generals Department cannot investigate ITSA  directly,though you are aware it is a requirement the the Attorney Generals Department investigate my complaint considering the extensive evidence I provided. Furthermore it is clearly obvious that  this department fails to comply with the Australian Investigation Standards which is the minimum requirement for Government Departments.

I also bring to your attention    another request I made....

Information and dates regarding any complaints the Attorney General has received on the Bankruptcy Trustee Paul Pattison and Stuart Ariff and how they were handled according to the Attorney General's investigation policy

          I am aware of 2 complaints made to the Attorney Generals Department on  Paul Pattison by  Mr Mircevski. Paul Pattison was the corrupt Bankruptcy Trustee being protected by Veronique Ingram, Inspector General in Bankruptcy. Please  have another check of your records

Also can you send me the statistics  on  complaints made to the Attorney Generals Department in the past 2 financial years.

Thanking you kindly

Fiona Brown